Returns
Returns and refunds
If a book reaches you damaged, is not the one you ordered, or is simply not right, tell us within 7 days and we will replace it or refund it.
7 days
From the day the books reach you, to tell us something is wrong.
The way you paid
Refunds go back the way the money came.
Colville Street
You can always bring a return to the counter at Plot 4 Colville Street.
What can be returned
We take back
- A book that reached you damaged: torn, water-marked, loose pages or a crushed cover.
- A different book, or a different edition, from the one you ordered.
- A book that is not as its page on this site described it.
- A book you no longer want, if you tell us within 7 days and it is unread and unmarked, in the condition it arrived.
We cannot take back
- Returns we first hear about more than 7 days after the books reached you.
- Books that have been written in, highlighted, stamped or read to the point of wear.
- Damage that happened after the books reached you.
- Books with a cover, jacket or sticker removed.
How to return a book
- 1
Tell us within the window
Message us within 7 days of the books reaching you. Give your order number (it starts with UB-) and say what is wrong.
- 2
Send a photo
If a book is damaged or is the wrong one, a clear photo of it and its packaging lets us sort it out without guesswork.
- 3
Agree how it comes back
You can bring the book to our counter at Plot 4 Colville Street. If that is not practical, we agree the courier arrangement with you before anything is sent.
- 4
We check it and put it right
Once the book is back with us we look it over, then send a replacement or refund you. We tell you which, and when it is done.
Your order number is on the thank-you page and in the receipt email we sent. If you cannot find it, tell us the name and phone number you ordered with.
Track an orderRefunds, exchanges and gifts
Refunds
Refunds go back the way the money came. If you settled the order with us on WhatsApp, we agree the refund with you there.
Delivery already paid is not refunded unless the return is our mistake, such as a damaged or wrong book.
We tell you when the refund has been sent.
Exchanges
A damaged or wrong book is replaced with the right copy when we have one. If we do not, we refund it instead.
If you would rather swap a book for a different title, say so when you contact us. We confirm the price of the new book, and any difference, before anything changes hands.
Gift orders
If the book was a gift, the person who received it can contact us with the order number. A replacement can go to them.
A refund still goes back to whoever paid, the way the money came.
Still being confirmed
Who pays the courier to bring a book back to us is still being decided. Until it is, we agree the courier arrangement with you when you contact us, before anything is sent, so there are no surprise charges. Bringing a book to the counter yourself costs nothing.
Related pages
Need to start a return?
Message us with your order number and what is wrong. A bookseller will reply and tell you what happens next.
Call or email
- Sales & WhatsApp: 0779 550 877
- Office: 0709 144 505
- help@ugandabookshop.com
Counter hours
- Monday – Friday
- 8:00am to 6:00pm
- Saturday
- 9:00am to 5:00pm
- Sunday
- Closed
Plot 4 Colville Street, Kampala. Opposite Christ the King Church.