Questions we are asked

Add books to your basket, open the basket and go to checkout. Give your name, phone number and email, choose delivery or collection, then pay. You do not need an account.

Yes. At checkout you can place the order and settle it with us on WhatsApp instead of paying online. You can also message or call us on 0779 550 877 and a bookseller will put the order together with you.

Yes. At checkout, enter the district, area and landmark where the books should go. Put the name and phone number of the person receiving them in the box headed "Note for the shop" so the rider can reach them.

Message us with your order number as soon as you can, and we will tell you what can still be changed.

It starts with UB- and is shown on the thank-you page after checkout and in the receipt email we send. If you ordered on WhatsApp, it is in the message you sent us.

No. You can check out as a guest. An account lets you see your past orders in one place and write reviews of books you have read.

Use the reset page to ask for a link to set a new one. It is sent to the email address on your account.

Saved books are kept in your browser on this device, not on your account, so they do not follow you to another phone or computer.

Use the search at the top of every page with a title, author or ISBN, or browse the shop by section.

On the book's page, leave your name and number under "Tell me when it is back" and we will call or WhatsApp you when a copy arrives.

Send us the title and author, and the ISBN if you have it, and we will tell you whether we can get it and what it will cost.

Yes. Type the list into the form on our school lists page, or send a photo of the printed list on WhatsApp. We tell you which books we have and the price of each.

Either. Collect the books at the counter, or we deliver them at the same fees as any other order.

In the Kampala metro area (Kampala, Wakiso, Mukono and Entebbe) delivery is UGX 8,000, and free on orders of UGX 100,000 or more. To Jinja, Masaka, Mbarara and Mbale it is UGX 12,000. To Gulu, Lira, Fort Portal, Arua, Soroti and Hoima it is UGX 18,000.

The courier quotes a price for your address and we confirm it with you before the books are sent. That charge is separate from the order.

We do not promise a delivery time, because the courier does not give us one. We tell you when your order is handed to the courier.

Yes, and collection is free. Choose collection at checkout and we will let you know when your books are ready at Plot 4 Colville Street, Kampala. Bring your order number.

We email you as your order moves along, and you can check it at any time on the tracking page with your order number and phone number.

By card, MTN Mobile Money or Airtel Money, on Pesapal's payment page at checkout. Or place the order and settle it with us on WhatsApp.

No, payment when the books arrive is not offered. Orders are paid at checkout, or settled with us on WhatsApp before the books are sent.

Card and Mobile Money details are entered on Pesapal's own page and never reach this site.

Yes. We email a receipt to the address you give at checkout, and you can download an invoice from the tracking page.

Message us with your order number and we will check it with the payment provider and tell you where it stands.

Yes. Tell us within 7 days of the books reaching you. A book you no longer want must be unread and unmarked, in the condition it arrived.

Tell us within 7 days, with your order number and a photo, and we will replace it or refund it.

Refunds go back the way the money came. Delivery already paid is not refunded unless the return is our mistake.

That is still being confirmed. We agree the courier arrangement with you before anything is sent. Bringing the book to the counter yourself costs nothing.

Yes, free of charge, with a handwritten note.

At checkout, write what you would like on the note in the box headed "Note for the shop". Or tell us on WhatsApp when you order.

Reading groups run by Uganda Bookshop. Marafiki means friends in Kiswahili. Everyone is welcome.

Go to bookclubs.ugandabookshop.com, or message us on WhatsApp and we will tell you how.

Plot 4 Colville Street, Kampala, opposite christ the king church.

Monday – Friday, 8:00am to 6:00pm; Saturday, 9:00am to 5:00pm; Sunday, closed.

Call 0779 550 877 (sales & whatsapp) and 0709 144 505 (office). WhatsApp 0779 550 877. Email hello@ugandabookshop.com, or help@ugandabookshop.com about an order.